© Del Hunter.com 2010 SME Security retailer, implementation of HR systems Having already chaired the top level merger meetings for this SME, I was well positioned to provide process analysis and then implement a new Human Resources database with standardised contracts, policies and templates as well as providing training for an administrator to maintain and develop the new systems.  Managers were then trained in behavioural techniques for investigations and interviewing. Recruitment firm, replace face to face induction with on-line staff induction After analysis of the business model, processes, risks and culture, devised on-line induction using multimedia  and on-line  with accompanying workbook to reduce the face to face content currently used.  Each module was accompanied by an assessment and an essential knowledge pass rate and capable of intranet and home based delivery via the internet. Management intervention coaching Key account manager sought assistance in overcoming presentation phobia before a speech to key stakeholders.   Coaching used to aid delivery of speech and psychotherapy used to ensure the underlying anxieties were overcome.  Hypnosis and NLP techniques were used throughout.   Made with Xara